Privacy Policy
We’re here to assist you with any questions or concerns you may have.
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Effective Date: 19/04/25
Complete Acupuncture (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information.
1. What Information We Collect
We may collect the following types of personal information from you:
- Identification details: Full name, date of birth, gender
- Contact details: Address, phone number, email address
- Health information: Medical history, treatment details, allergies, medication
- Payment details: Bank or credit card information, Medicare/private health fund details
- Other: Appointment history, feedback, and correspondence
We only collect sensitive health information with your consent, as required by law.
2. How We Collect Your Information
We collect personal information directly from you when you:
- Book or attend an appointment
- Fill out our intake forms
- Call, email, or message us
- Use our website or social media pages
- Are referred to us by another healthcare provider (with your consent)
3. Why We Collect Your Information
We collect, use, and store your personal information to:
- Provide acupuncture and related health services
- Communicate with you about your care and appointments
- Process payments and health fund claims
- Maintain clinical records as required by law
- Improve our services and respond to feedback or complaints
4. Disclosure of Your Information
We may disclose your personal information to:
- Your referring GP, allied health professionals, or specialists (with your consent)
- Medicare or your private health fund
- Our trusted service providers (e.g. IT support, booking software providers) under confidentiality agreements
- Regulatory or legal authorities where required by law
We do not sell or rent your information to third parties.
5. How We Store and Protect Your Information
Your personal information is stored securely in:
- Paper records (in locked cabinets)
- Electronic systems (with encrypted, password-protected access)
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
6. Access and Correction
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or outdated information
Please contact us in writing to request access or correction. We will respond within a reasonable time and may need to verify your identity.
7. Website and Cookies
Our website may use cookies to improve your experience. These do not collect personal information unless you provide it voluntarily (e.g. through a contact form).
8. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of other sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website or upon request.
10. Contact Us
If you have any questions or concerns about your privacy or this policy, please contact:
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.